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Customer support

Customer support

The support network

We serve our customers globally through our subsidiaries in Europe, North America, China and Taiwan, ensuring timely deliveries from a ready stock.

Our technicians and engineers are constantly in touch with our customers to provide technical advice and sales support in the local language, providing guidance on how to make the most out of our products. Also, a network of valuable partners and authorized dealers contributes to further improve our connections with the local industries.

Our goal: a continuously better experience to our customers, wherever they are, whatever they need.

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Product literature

We consider technical documentation a key aspect in our product development process and go-to-market philosophy.

All the key information about our products is well thought-out, logically organized and simple to understand, enhanced by several interactive and educational tools.

However, everything starts with providing extremely clear and tidy product specifications: it takes a lot of effort to turn complex information into simple - but not simplistic - documentation and we are happy to see that this makes life easier for our customers.

Solve it optically

Besides offering a unique selection of truly innovative lenses, Opto Engineering can fully assist you to do feasibility studies and lay out the most efficient optical setup with the SOLVE IT OPTICALLY! program.

We at Opto Engineering can give extensive support in optics and in how they combine with different cameras, lights and other parts of a vision system.

We enjoy to help customers by thinking up unusual optical solutions and by sharing tips and tricks about unconventional optical approaches that come from our expertise in optics.